AURORA LAND LLC, located at 7624 E Kramer St, Mesa, AZ 85207, and operating the website auroralandclothings.store, is dedicated to providing our customers with high-quality down jackets. This Shipping Policy outlines the details regarding the processing, delivery, and associated costs of your orders. By placing an order with us, you agree to abide by the terms and conditions of this policy. If you have any questions or concerns, please feel free to contact our customer service at sales@auroralandclothings.store or 6806000703.

I. Order Processing

  1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email at the email address you provided during checkout. This email will contain details of your order, including the list of down jackets purchased, the total amount, and the expected processing time. If you do not receive this confirmation email, please check your spam or junk folder or contact our customer service immediately.
  2. Processing Time: We strive to process all orders as promptly as possible. Typically, orders are processed within 2 business days after payment verification. However, during peak seasons (such as winter months or holiday seasons) or in case of high order volumes, the processing time may be extended. We will notify you via email if there are any significant delays in processing your order. Customized or personalized down jackets may also require additional processing time, and we will inform you of the estimated processing duration when you place the order.

II. Shipping Methods and Carriers

  1. Available Shipping Methods: We offer a variety of shipping methods to meet your different needs, including standard ground shipping, expedited shipping, and express shipping. The available options and their associated costs will be displayed during the checkout process based on your shipping address, the size and weight of your order, and the destination.
    • Standard Ground Shipping: This is our most cost-effective shipping option. Delivery times typically range from 3 to 15 business days within the United States, depending on the destination. It is suitable for customers who are not in a hurry to receive their orders.
    • Expedited Shipping: If you need your order more quickly, you can choose expedited shipping. Delivery times for expedited shipping usually range from 2 to 6 business days. This option is recommended for those who want their down jackets in a relatively short time.
    • Express Shipping: For the fastest delivery, we offer express shipping. Express shipments are typically delivered within 3 business day or 15 business days, depending on the destination. This is the ideal choice for customers with urgent needs.
  2. Carriers: We partner with well-known and reliable shipping carriers such as UPS, FedEx, and USPS to ensure the safe and timely delivery of your orders. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s official website. The carrier’s website will provide you with real-time updates on the location and estimated delivery time of your package.

III. Shipping Costs

  1. Cost Calculation: Shipping costs are calculated based on multiple factors, including the shipping method you select, the destination address, the size and weight of your order, and the total value of your purchase. The exact shipping cost will be clearly displayed during the checkout process before you finalize your order. We use a transparent pricing system to ensure that you are fully aware of the shipping expenses associated with your purchase.
  2. Free Shipping: From time to time, we may offer free shipping promotions on certain orders or to specific locations. Eligibility for free shipping will be clearly stated on our website or in our promotional materials. For example, we may offer free standard ground shipping on orders over a certain amount. Please note that free shipping promotions are subject to change and may have specific terms and conditions.

IV. Delivery Times

  1. Estimated Delivery Times: The estimated delivery times provided for each shipping method are based on normal shipping conditions. However, please be aware that actual delivery times may vary due to various factors such as adverse weather conditions, carrier backlogs, holidays, and the specific destination address. We are not responsible for any delays caused by the shipping carrier or unforeseen circumstances beyond our control. In case of any significant delays, we will do our best to keep you informed.
  2. Shipping to Remote or Rural Areas: Shipping to remote or rural areas may take longer and may incur additional shipping costs. If your shipping address is in a remote or rural area, you may be notified of any potential delays or extra charges during the checkout process. We will make every effort to provide you with the most accurate information regarding shipping to these areas, but please understand that delivery times may be less predictable compared to urban areas.

V. Shipping Address

  1. Accuracy: It is your responsibility to provide an accurate and complete shipping address. We cannot be held liable for orders that are undeliverable due to incorrect or incomplete address information provided by you. If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping costs required to reship the order. Please double-check your address details before submitting your order.
  2. Changing Shipping Address: If you need to change the shipping address for an order that has not yet been shipped, please contact our customer service immediately. Once an order has been shipped, we may not be able to change the shipping address. In such cases, you may need to arrange for the package to be forwarded through the carrier, and the carrier may charge additional fees for address changes or package forwarding.

VI. Order Tracking

  1. Tracking Number: Once your order has been shipped, you will receive a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. The tracking information will typically include details such as the shipment’s current location, the date and time of each scan, and the estimated delivery date.
  2. Delivery Confirmation: Most shipments require a signature upon delivery. If you are not available to sign for the package, you may be able to provide specific delivery instructions during the checkout process or contact the carrier directly to arrange an alternative delivery option. Some carriers may also offer the option to authorize delivery without a signature, but please note that you assume the risk of loss or damage if you choose this option.

VII. Lost, Damaged, or Missing Packages

  1. Lost Packages: If you believe your package has been lost in transit, please contact our customer service within 3 business days of the expected delivery date. We will work with the shipping carrier to investigate the issue and, if necessary, assist you in filing a claim for a lost package. In some cases, we may be able to issue a refund or reship the order, depending on the circumstances and the outcome of the investigation.
  2. Damaged Packages: If your package arrives damaged, please do not accept the delivery. Instead, reject the package and notify our customer service immediately. You may also need to provide photos of the damaged package and its contents as evidence. We will arrange for a replacement or a full refund, including the cost of shipping if applicable.
  3. Missing Packages: If you have received a shipping confirmation but have not received your package within the expected delivery time, please contact our customer service. We will assist you in determining the status of your package and taking appropriate action. This may include contacting the carrier to investigate, or if necessary, issuing a refund or reshipment.

VIII. International Shipping (if applicable)

Currently, we only ship within the United States. If in the future we expand to international shipping, additional fees, customs duties, and taxes may apply. These charges are the responsibility of the recipient and will be in addition to the shipping cost. We will provide more details on international shipping policies at that time.

IX. Contact Us

If you have any questions, concerns, or special requests regarding our shipping policy or your order, please contact our customer service at:
AURORA LAND LLC
7624 E Kramer St, Mesa, AZ 85207
Email: sales@auroralandclothings.store
Phone: 6806000703

We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.