AURORA LAND LLC, located at 7624 E Kramer St, Mesa, AZ 85207, and operating the website auroralandclothings.store, is committed to ensuring your satisfaction with our down jacket products. This Return and Refund Policy outlines the terms and conditions for returning items and obtaining refunds. By making a purchase from us, you agree to abide by the following policy. If you have any questions or need further assistance, please contact our customer service at sales@auroralandclothings.store or 6806000703.

I. Return Eligibility

  1. Time Limit: You may return eligible products within 7 days from the date of delivery. The delivery date will be determined based on the shipping confirmation provided to you. Returns received after this specified period will generally not be accepted, except in cases where required by law.
  2. Product Condition: To be eligible for a return, the down jackets must be in their original, unused condition. This means they should be free from any signs of wear, tear, stains, or damage, and all tags, labels, and accessories (such as detachable hoods, belts, etc.) must be attached. The product should also be in its original packaging, if applicable. Any items that have been worn, washed, or altered in any way may not be eligible for a return.
  3. Proof of Purchase: You are required to provide a valid proof of purchase, such as an order confirmation email, invoice, or receipt, when requesting a return. This helps us verify your purchase and process your return more efficiently. Without a valid proof of purchase, we may not be able to accept your return.

II. Return Process

  1. Contact Customer Service: To initiate a return, please contact our customer service team via email at sales@auroralandclothings.store or by phone at 6806000703. Provide your order number, the reason for the return, and a detailed description of the issue (if applicable). Our customer service representatives will assist you in obtaining a Return Merchandise Authorization (RMA) number. This number is crucial for processing your return and ensuring that your package is properly identified.
  2. Packaging the Return: Once you have received the RMA number, carefully package the down jacket you wish to return in its original packaging or a suitable alternative that provides adequate protection during transit. Make sure to include all components and accessories that came with the product. Clearly write the RMA number on the outside of the package. Failure to include the RMA number may result in delays or the rejection of your return.
  3. Shipping the Return: You are responsible for the cost of shipping the returned product back to us. We recommend using a trackable shipping method and obtaining a receipt or proof of shipping, as we cannot be held responsible for lost or damaged return packages. Send the package to the following address:
    AURORA LAND LLC
    7624 E Kramer St,
    Mesa, AZ 85207

III. Refund Process

  1. Inspection of Returned Products: Upon receiving your returned item, our team will inspect it to ensure it meets the return eligibility criteria. This inspection process may take 3 business days. If the product is in satisfactory condition and meets all the requirements, we will proceed with processing your refund.
  2. Refund Issuance: If the return is approved, we will process your refund within 3 business days after the inspection. The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to the same credit card account. Please note that it may take an additional 3 to 15 business days for the refund to appear in your account, depending on your payment provider’s processing time.
  3. Partial Refunds: In some cases, if the returned product does not meet the full return criteria (e.g., minor damage, missing accessories), we may issue a partial refund. We will notify you of the reason for the partial refund and the amount that will be credited to your account. If you disagree with the partial refund decision, you may contact our customer service to discuss the matter further.

IV. Exceptions and Special Cases

  1. Final Sale Items: Certain items may be marked as “Final Sale” on our website. These items are not eligible for return or refund, except in cases where there is a defect or error on our part. Final sale items are clearly indicated during the purchase process, so please review the product details carefully before making a purchase.
  2. Customized or Personalized Products: Customized or personalized down jackets, such as those with custom embroidery, specific fabric choices, or unique sizing, are generally not eligible for return or refund. These products are made specifically to your order, and we cannot resell them. However, if there is a defect in the customization or an error on our part, we will work with you to find a suitable solution, which may include a replacement or a refund.
  3. Damaged or Defective Products: If you receive a damaged or defective down jacket, please contact our customer service immediately within 3 days of delivery. We will arrange for a replacement or a full refund, including the cost of shipping, at no additional charge to you. You may be required to provide photos or other evidence of the damage or defect to assist us in processing your claim.

V. Exchanges

If you wish to exchange a down jacket for a different size, color, or style, please follow the return process outlined above. Once we receive and process your return, you can place a new order for the desired item. Please note that exchanges are subject to product availability, and we cannot guarantee that the item you want will be in stock. If the item you want is out of stock, we will notify you and provide you with the option of a refund or waiting for the item to become available.

VI. Changes to the Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes. We recommend that you review this policy regularly to stay informed of any updates.

By placing an order with AURORA LAND LLC, you agree to the terms and conditions of this Return and Refund Policy. If you have any questions or concerns about this policy or the return and refund process, please do not hesitate to contact our customer service.